The current environment has presented us with significant supply chain disruption; teams being dispersed to work remotely whilst juggling competing pressures on their time; and dramatic impacts to demand be that higher or lower. Uncertainty has also led many to take measures such as making redundancies, furloughing staff, freezing hiring initiatives and delaying CAPEX investments. This is set in the context of needing to find new ways of working that allow greater flexibility, agility and resilience to factors outside our control in order to survive.
Necessity has once again proved to be the mother of invention and cloud has provided, and will continue to provide a platform for much of this. Cloud is particularly well suited for variable demand be that in workforce availability and location or in IT infrastructure resource requirements. It can also provide resource at the point and time of need, a characteristic of increasing importance with the disruption to manufacturing and distribution that is likely to impact the availability of hardware devices in the short to medium term.
At a workforce level cloud provides the ability to augment human teams through a variety of self service, automation and simplification facilities. Digital self service through chatbots and interactive voice response (IVR) can help filter out requests that do not require valuable human intervention to allow appropriate focus of available resources. The ability to provide consistent messaging across a variety of channels for both internal and external communications improves clarity and reduces confusion. Machine Learning and Artificial Intelligence increase the time to value gleaned from data to adapt to this rapidly changing climate. At an IT Infrastructure resource level automation and orchestration can support rapid deployment of resources when needed and removal when peaks have passed. With Devops and Secops time to value, efficiency of delivery and agility to react to changing demands can be significantly improved. This in the context of avoiding compromise to security and availability or creating large, up front impacts that place undue risk to cash flow.
How businesses incorporate this most effectively will vary across organisations as each assesses the financial and customer impact, the organisational and technical risk and the availability of cash, time and expertise to invest. At Strategic Blue we specialise in the financial and risk management of cloud adoption to strike the right balance for our customers between cost cutting, optimisation and avoidance to protect cash flow on the one hand whilst supporting innovation to add value on the other. We can work with your financial and technical teams, your partners or introduce proven technical partners from our teaming partner network where appropriate to help you navigate these challenging times.
We would welcome the opportunity to discuss cloud with you to quantify where, how and how much we can help.
Want to know more? Read our white paper here.